Google IT Support

share ›
‹ links

Below are the top discussions from Reddit that mention this online Coursera professional certificate from Google.

In this 5-course certificate program, you’ll prepare for an entry-level job in IT support through an innovative curriculum developed by Google.

Debugging Encryption Algorithms and Techniques Customer Service Network Protocols Cloud Computing Binary Code Customer Support Linux Troubleshooting Domain Name System (DNS) Ipv4 Network Model

Reddsera may receive an affiliate commission if you enroll in a paid course after using these buttons to visit Coursera. Thank you for using these buttons to support Reddsera.

Taught by

and 4 more instructors

Offered by

This professional-certificate includes these 5 courses.

Reddit Posts and Comments

4 posts • 219 mentions • top 50 shown below

r/sysadmin • post
1600 points • _chrisjhart
Google launches its IT Support Professional Certificate

Yesterday, Google released coursework on Coursera for the Google IT Support Professional Certificate. Google's blog post regarding the release can be found here. The coursework itself can be found on Coursera here.

The TL;DR of it is that the self-paced course is $49/month and offers a total of six courses to complete the track. The certificate asserts that the recipient can fulfill entry-level technical support positions in enterprise environments. Course titles include:

  1. Technical Support Fundamentals
  2. The Bits and Bytes of Computer Networking
  3. Operating Systems and You: Becoming a Power User
  4. System Administration and IT Infrastructure Services
  5. IT Automation: It’s not that scary!
  6. IT Security: Defense against the digital dark arts

In my opinion, this is an interesting move by Google. If the courseware is high-quality and tries to be as vendor-neutral as possible, it might be able to supplant CompTIA's A+, which has had issues with remaining relevant on a resume since a considerable portion of the material is considered legacy technology by many organizations.

I know many on this subreddit are past the points in their career where this certification would add any kind of value to their resume, but I'm interested in hearing opinions about how this might impact the IT ecosystem - especially from those of you in management positions!

r/AskReddit • comment
226 points • tunersharkbitten

GOOGLE just released a really neat program that costs less than 100 dollars to get you trained for IT certification.

I have been doing it for the past 2 weeks and it is really beneficial. and compared to all the other guided/moderated training courses out there, it is the cheapest one that i know of.

r/jobs • comment
115 points • augusto1992

dude it’s never too late. i’m 26 and have a masters in psychology and i want to switch into IT lol.

Google is offering a IT certificate program at the moment. it’s 50 bucks a month. i’m doing it. check it out:

r/tech • post
76 points • csuftech
Google launches IT professional certificate with Coursera, offering 10K scholarships
r/techsupport • comment
46 points • popepeterjames

Assuming you mean the Google IT Support Professional Certificate.

Can't hurt, but it's far too soon to tell how worthwhile it will be seen as. Looks at least on par with A+ and several other of the lower end certs, and it has the Google name attached. I'd consider it a solid bet that it will help get your foot in the door as much as any cert for an entry level position (assuming you don't get HR filtered out first).

r/google • post
42 points • Tobler0wn3d
Google IT Support Professional Certificate
r/sysadmin • comment
41 points • ambalamps11

I heard it a lot before I reached this point but...certifications really don't mean as much as experience. And experience isn't usually hard to determine: just takes a few key questions in an interview. That being said, Google's new cert looks like a great way to cover the basics:

+1 for MSP (managed service providers) in your area for getting started on general troubleshooting. But if she's interested in coding she could make a lot more $ starting on a development path: i.e. learning deeply a language like python or java. Database admin could be a good place to look at as well - lots of companies are desperate for DBAs for their behemoth ERP systems.

r/ITCareerQuestions • post
103 points • rduken
Google starts certificate program to fill empty IT jobs

Article here:

Course Platform Link:

Edit: Financial assistance available to those residing in the U.S. or U.S. territories:

r/ITCareerQuestions • post
26 points • Reacher45
Has anyone looked into Googles IT Support cert? I am appalled.

I took out a trial for coursera just to see the contents of the training material as curiosity got the better of me and I must say the material is horrendous. Videos are like two minutes long, and activities consist of installing a web browser (a real activity on the course) it appears to be more benefit to a home user who has just purchased a PC and has never turned one on before.


r/CompTIA • post
21 points • shahlapirnia
FYI: Google IT Support Professional Certificate -- Offered Online Through Coursera -- current session enrollment open until Aug 20

Hi everybody!

Just wanted to let everyone know if you would like to enroll in the current session of this certificate... enrollment ends August 20th.


Starts Aug 20

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about eight months.

This five-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place.

If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKSystems, UPMC, and, of course, Google.

Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this certificate program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, and security.

Along the way, you’ll hear from Googlers with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping off point for their careers. They’re excited to go on this journey with you, as you invest in your future by achieving an end-of-program certificate.

If you dedicate 8-10 hours a week to the courses, you can complete the certificate in about eight months. You can also skip through any content that you might already know and speed ahead to the graded assessments.

r/ITCareerQuestions • post
21 points • 2feetfrompeace
Google Certification

I wanted to know who has started the Google IT Support Professional Certification. How do you like it so far? Is it worth the money? Do you see this as a certification that will help you get into IT or as a certification that can help boost your hourly wage you already make in the field?

Link for reference:

r/brasil • post
15 points • philipmikh
Cursos online para TI

Recentemente, com meu interesse TI, descobri esse universo dos cursos online (edx, coursera e udemy) Atualmente estou fazendo o curso " learning how to learn" justamente para conseguir enfrentar minha dificuldade com lógica, matemática e procrastinação e também pretendo iniciar a graduaçao em analise e dsv de sistemas EAD. Entretanto, levando em consideraçao a quantidade imensa de cursos disponiveis, não sei exatamente qual caminho seguir, quais cursos realmente ajudariam... Penso nesses aqui: Curso de especializaçao de suporte de TI do Google, diz que disponibiliza chances em várias empresas ao final, porém não sei se serviria muito para um BR, apesar de eu ter inglês fluente e poder meter o pé do país.

CS50 - curso de introdução a ciência da computação, de Harvard, parece ótimo mas não sei se realmente devo fazer, levando em consideração que dura 9 meses, e eu pretendo travalhar assim que possível na área, busco uma formação mais imediata ao mercado

Algum curso que vocês me recomendam? Entre esses ou outros?

r/ITCareerQuestions • comment
14 points • SirSpankalott

While CompTIA A+ is a great cert and very widely recognized, the Google IT Cert is WAY better and teaches more applicable skills. Having done both, it depends on what you're trying to accomplish, but I would investigate and see what's right for you.

r/ITCareerQuestions • post
14 points • Nyranos
Google IT Support Professional Certificate?

Can anyone tell me if getting this cert is worth it?

I'm still planning on pursuing an AAS in Network Administration but getting this cert seems like a great way to get a solid ground in IT and maybe even an entry level job. I'm actually thinking of pursuing it over the A+ cert. The google course is only $400. Not too bad for an 8-12 month course with labs. Thoughts?

r/sysadmin • comment
11 points • Vyper28

Link for anyone who can't google it right now because their windows 10 is updating to 1709 automatically without their consent.

r/ITCareerQuestions • post
10 points • iDEoLA
Just got my A+. Should I get CCENT or NET+?

I have a Bachelors in Education and 8 years management experience (mainly in the Trucking Logistics industry). In January I decided to attempt some IT certs to jump careers. Passed my A+ in early June and started putting feelers out for a new job. Still waiting to hear back even though I have gotten some good contacts.

I know my big downside is experience. Everything I see on here is saying "You are gonna only get a helpdesk job", and that might be fine, but I still want to get another cert to prove that I can learn quickly.

So, my original plan was to get Net+ (going through the Prof Messer stuff on that and got a Mike Meyers course from Udemy), but now I'm thinking that it would be more advantageous to go for a CCENT?

Down the road I plan to get my Sec+ and also have looked at this Google IT Professional.

Ideally, what I want to do in IT is be more customer facing. Have the technical knowledge to explain what would be the best option for a customer, maybe an account rep on some level, that could set up networks and hardware for a customer. I live in a smaller city, there is a large demand for IT services among the small/medium business around. They need IT help, but don't need a full IT department, or even one person.

r/ItalyInformatica • post
10 points • lediable
Certificato Google per diventare sysadmin. Quanto è spendibile in Italia?
r/WorkOnline • comment
41 points • radioactivedrummer

Hi there,

I was recently in the first wave of students to complete Google's new "IT Support Professional" certification. It's designed to take about six months, working 10-12 hours a week on the courses, but you can go as fast as you want and get it done faster. I did it in about 5 months. It's 5 modules that consist of some really great information, and labs that you do through Google Cloud, all through virtual machines. It's meant for beginners from the ground up; I took it to freshen up my IT skills and get back into the industry.


I don't know what it's done to score me interviews since it is still new, but a couple interviewers seemed interested when I mentioned it. After that I applied for a bunch of remote jobs on and and had quite a few interviews. Didn't get the blockchain jobs I wanted but I was just hired as a Virtual Technical Support rep with Conduent.

r/CompTIA • post
80 points • RubberBabyBugyBumpin
Passed Sec+! My afterthoughts and strategy.

Hey everyone. I'm a longtime lurker who took their Sec+ a few days ago. I've read every Security+ thread that has come up over the past several weeks and some of the feedback I saw really helped me personally. I'm hoping that I can pay it forward to anyone else looking for guidance on this exam.


Background Information

I'm just now coming up on two years working in IT professionally. I managed to get into a very entry-level part-time position that was purely based off my self-taught troubleshooting and general computer knowledge. It was about the equivalent of a basic help-desk job at a small company. I was assisting users with basic issues, keeping our inventory up to date, re-imaging machines, etc. This company encouraged me to pursue an A+ and other certs to further my career. I got my A+ 11 months ago and have since been able to move up to a Jr. SysAdmin role. I decided to take the Sec+ because I was recently given an opportunity to move into a government contractor position. Taking this exam fulfilled the DoD 8570 cert requirements.


Post-Exam Thoughts

I managed to pass the exam with a 798. This isn't the highest score posted on this sub, but I felt like I did really well for having zero background in cyber security and minimal IT experience. This was my first attempt at the test and I studied pretty seriously for about two months. What I found incredibly surprising was the difficulty of the exam. Nearly every thread I've read thus far led me to believe that this test might really kick my ass. However, I genuinely felt that this exam was easier for me than both my 901 and 902. In fact, I scored higher on this exam than either of those. I'm not exactly sure why that is, but I really did feel prepared. Every question that came up either felt like I had an answer to, or could reason through it. Some were more challenging than others, but I can't say anything caught me by surprise. I took a completely different approach to studying this time around, and I think it really paid off.


Study Strategy / Resources

PRINT THE EXAM OBJECTIVES!!! I am genuinely surprised that I don't see this emphasized more often as a study method. This is probably what I contribute most to my success. When I began studying, the very first thing I did was print these objectives out on paper. I've gone through them top to bottom countless times, written notes all over them, highlighted topics that are relative to one another, etc. CompTIA is literally giving you a list of everything you should know. If you can go through this list top to bottom and know everything on it, I guarantee that you will do fine on this exam. Every other resource you use should be for the sole purpose of understanding something on that list.


Here are all the outside resources I used in the order that I used them. I don’t have any particular way I’d rank them, but I will give my thoughts on them individually. Most of what I chose to use was based off recommendations from others on this sub.


  1. [FREE / Video] Professor Messer SY0-501 Videos - I first watched this whole playlist for the sole purpose of being introduced to the content. The idea is that I want to be exposed to the content then work to re-enforce it. Messer has a talent for introducing concepts in a clear and concise way. His playlist is also organized in parallel with the exam objectives, which makes it super easy to go back and find the video for a specific topic you may be struggling with. (ProTip: A redditor here previously suggested watching these in 1.5x speed if you can handle it. I would also recommend this as well!)
  2. [PAID / Notes] Professor Messer SY0-501 Course Notes - Messer sells his own set of course notes on his website that are also organized in parallel to the exam objectives. I actually bought the PDF and had it printed and coiled at the UPS store. I've made tons of highlights and notes all over them to help solidify concepts. I would highly recommend these.
  3. [PAID / Book] CompTIA Security+ Get Certified Get Ahead by Darril Gibson - Only $10 USD for the Kindle version, you really can't go wrong. I read this book cover to cover and its great. Not only did this solidify knowledge, but it also filled in gaps that I either missed or never picked up from the Messer videos. This book is filled with practice exams at the end of each chapter which are great for review. I found them pretty similar to real exam questions, but a bit wordier. This book is divided into relative concepts, meaning that you will be hitting on different exam objectives from each section in every chapter. This book really helps tie concepts together.
  4. [FREE / Practice] - This website has some pretty good resources. Their practice exams are not incredibly challenging but pretty decent in terms of mimicking the presentation of real exam questions. They also have flash cards for common ports and acronyms which I found myself using quite a lot. Be aware that this site does not have everything you need, but what it does offer is valuable.
  5. [FREE / Practice] - The questions on these practice tests do not mimic the format of the exam at all. However, I found them beneficial for solidifying basic concepts. It's definitely okay to use, but don't spend all of your time here by any means.
  6. [PAID-FREE / Videos] Google IT Support Professional Certificate Course - Google recently developed their own course for IT fundamentals. After randomly stumbling upon this I found out how amazing of a resource it really was. The course covers topics that span across the A+, Net+, and Sec+. I listed this as paid and free because the formal course comes with a price. However, I randomly found a lot of the course videos publicly uploaded to YouTube. Just to reiterate, this course does not specifically adhere to anything CompTIA related, it just has a lot of crossover topics. I found it very helpful with Cryptography.
  7. [FREE / Practice] Get Certified 4 Less Practice PBQs - This was one of my favorite resources for practicing PBQs. This PDF helped me with at least 2 PBQs on my exam. Some of these questions were more similar to a real PBQ than any other resource I had used thus far. I printed out all 26 pages, separated the answer sheets from the questions, and approached it as if I were actually taking the exam. After I checked my answers, I went back and studied what I missed. To the redditor who linked this in their post a few weeks ago, thank you!
  8. [PAID / Practice] Jason Dion's Practice Exams on Udemy - I decided to try these after a lot of recommendations on this sub. These questions are definitely closer to the exam format and are worth the $10 purchase. However, I did feel that there were several questions on these exams that were either worded very poorly or expected you to make huge assumptions. I genuinely felt like the actual exam required less mental gymnastics. I also had a PBQ type question where the correct answer listed by Dion was not even a possible answer. In a bank of 420 questions, I understand that there are likely to be some errors. However, I personally have higher standards for any resource that I have to pay for.
  9. [FREE / Paper] Detecting Attacks on Web Applications from Log Files by Roger Meyer - Found this linked on this sub about a week before my exam. I highly recommend reading, or at least skimming, this paper. It is an excellent resource for learning about web-based attacks and how to identify them in logs. The exam objectives specifically mention SQL Injection, XSS, and CSRF, so I definitely believe this is worth your time. If you do choose to glance over this, don't overthink it. You don't need to stress about memorizing things like hexadecimal format. Just get a basic understanding of what a web-based attack might look like.
  10. [PAID / Practice] CompTIA Security+ SY0-401/501 App (Darril Gibson) - I decided to grab this app at the last second, about a day before my scheduled exam. I think the questions are more comparable to the exam than anything else I've used. However, this app is also based off of Darril Gibson's book that I mentioned earlier. I found that many of the questions were pulled from the practice exams at the end of each chapter. Therefore, I had already seen the question and already knew the answer. It's a solid app, but be cautious if you originally used the Gibson textbook.
  11. Self-Made Resources: Something else that I found really beneficial was to make my own flow charts, diagrams, and flash cards to better understand topics. For example, I made flow charts for separating characteristics of symmetric and asymmetric algorithms. Not only does this put things in a simpler perspective visually, but it also helped me remember basic characteristics since I was physically writing them down and continuously improving the chart. I also made my own sets of flash cards on Quizlet. Everyone studies and learns differently, so try and come up with a system that works best for you.


Exam and Study Tips

  • Do not waste your time studying topics that are not directly listed on the objectives. It is always possible that CompTIA may throw something new at you. However, there is no excuse for missing a question based on something you were directly told to know because you spent more time studying something irrelevant.
  • Know your AAA (4.1), Incident Response Process (5.4), Order of Volatility (5.5), Symmetric vs. Asymmetric Algorithms and their basic characteristics (6.2), and basic characteristics of Identity and Access services (4.2).
  • Common ports are also good to know just in case you get any firewall related questions.
  • Get familiar with event logs from a variety of devices. Use section 2.4 in the exam objectives as your guide. Unfortunately, there isn't a solid central resource for looking at all of these devices at once. I used a combination of google images and YouTube for each device listed.
  • Know your acronyms! In my opinion, this is the only aspect of the exam where pure memorization is actually helpful. The exam objectives contain a whole list of acronyms that may be used in the test. The day before I took my exam, I went and highlighted every acronym that I saw most frequently between all of my study materials.
  • Read every question over again and identify exactly what they are asking before you answer.
  • Look for the keywords in questions that will lead you to the right answer. For example, if you are asked about what type of control is being implemented and you see the word "policy," that would help you deduce that it was most likely administrative.
  • Process of elimination is extremely helpful and makes the test feel much easier. Deduce the answers that you know are flat out wrong or irrelevant to the question.
  • Take advantage of flagging. If you're spending too much time on one question, flag it and come back. Expose yourself to every question and let them jog your memory.



So yeah, that's my life story. For those who are about to take it, remember that this isn't a test of memorization as much as it is understanding. You don't just want to know what the right answer is, but why it is too. Use the objectives as your guide and don't skip anything. When you take the test get a solid amount of sleep, eat a good meal, and try your best. Look for your keywords and use the process of elimination. Don't waste too much time on a question. You can always flag it and come back to it later. The best advice I ever received from a teacher is that when you get stuck on one question, look for context clues and information in other questions. One question further down the line may give you more information, or simply jog your memory, about something you needed to know for a previous question. Hope this was of help to someone! You can do this!

r/CompTIA • comment
6 points • ethanbitar

I looked over the rules, I'm pretty sure it's fine but if not, someone: feel free to shoot me a message or leave a comment.

Here's the link:

r/ITCareerQuestions • comment
6 points • UngKwan

A+ helps for government work. Experience is what is really going to help you more than anything. I'd also look at the Google IT Support Professional Certificate:

r/offmychest • comment
5 points • TheYellowRose

get started!

r/ITCareerQuestions • comment
5 points • dailydrudge

Check out the "Google IT Support Professional Certificate" on Coursera:

r/ITCareerQuestions • post
5 points • PuraVidaPhotography
What training / certifications would benefit for a move to IT support?

I currently work in a call center in a non technical department. I want to train so I can make a move into IT support. I've done an informational interview and have a general idea of what the job requires however I don't have formal IT training.

In my research I've noted that CompTIA A+ & Microsoft MCSE are desirable certifications to have. Frankly I'm a little confused about these though. Would registering for these certifications provide the training necessary to complete them? Or is that obtained elsewhere?

This course from Google looks like a great way to develop my IT fundamentals: Would it be something that would be taken seriously on a resume however?

TL;DR: What is my most effective path? Pursue the google or a similar course? Complete the certifications first? Thanks in advance!

r/sysadmin • comment
5 points • usleepicreep, if you hit enroll a pop will show the price.

r/sysadmin • comment
4 points • ketchuegrast

Google just set up this curriculum on Coursera. It may be of some help to you.

r/Staples • comment
4 points • PsychoRecycled

If you're looking for tech experience, this is $50/month. The tech industry understands the value of a cert. Trying to spin 'I fixed laptops at Staples' into tech experience is gonna be a rough sell. This clearly demonstrates skills, and it's cheap/self-paced.

Get at it.

r/personalfinance • comment
4 points • JSM00VE

Try Google IT Support Professional Certification? I think its quite affordable, and developed by Google.

r/CasualConversation • comment
3 points • InsubordinateSugar

Hi, not the OP, but Google announced yesterday that they’re doing certifications through Coursea:

It’s supposed to be $49/month and they’re offering financial assistance to people who qualify. Can’t tell you anything about quality but I’m sure someone on this thread can give you better insight. Hope this helps a little!

r/learnprogramming • post
3 points • JustOneSexQuestion
Any input on the Google IT Support Professional Certificate course?

I tried searching for info here. But it throws all kinds of results about Google it :)

It seems a pretty complete course, but I'm not really sure.

My main question would be if it'd actually prime me for an entry IT job.

Thanks a lot!

r/ITCareerQuestions • post
3 points • retailacc
Google Cert having experience?

Hello guys,

So to summarize my story, I have a degree in Computer Engineering and I have been working (part time while getting my degree and full time now) as a System Administrator for the last 4 years (3 part time, 1 full time). I enjoy the field and I am looking to aim for the higher end of the IT field (IT Director / equivalent). While I do not currently have any certifications other than my Computer Engineering degree, I do have 4 years of experience under my belt. I have worked with different departments implementing new systems and technologies and have even supervised other part timers. However, I want to aim for more than the 45k/yr I'm currently at right now. My goal is in the 80~100 / year.

With that said, do you guys think the Google IT Support certification is worth it? While it seems to be for very very entry level people, I find my networking skills to be on the weaker side. Would this be the right approach?

Look forward to hearing your opinions

Thank you in advance

r/tech • comment
3 points • Skyler827

If you want a job in the IT industry, have no experience, need to start from scratch, I would suggest you check out coursera's IT tech support certificate. It's a series of online courses that are designed to get someone from zero knowledge to ready for a help desk job. Further training would be required for higher level positions such as professional developer/network engineer/sysadmin/etc, but taking this certificate program and working help desk will help you learn about those jobs, what it takes to get there, and help you determine what specialty is right for you. (For the record, this is the wrong subreddit for this stuff tho)

r/ITCareerQuestions • comment
3 points • paradizelost

Take a look at something like

r/ITCareerQuestions • post
3 points • tylerconley
Is the Google Cert worth it?

Hey so I just graduated with a finance degree in December, and really wish I would've changed to Info Tech in an earlier semester because I realize now its not what I want to do. Always had a passion for tech and computers.

Anyway, do you think getting this cert along side a Masters in Info Tech Management would look good? What kind of jobs could that lead to?

Heres the link to the cert:

r/personalfinance • comment
3 points • paped2

This could be something that might work for you, its an IT support certification class created by google. Costs $50/month but you can apply to get it for free if you qualify (you probably do). The class is advertised as 8-12 months and they say you can get a job around 50k with this cert. I havent done this class but I did consider it when it first came out a few months ago. If you consider yourself good with computera this could be a great thing for you.

r/barstoolsports • comment
2 points • SamOfTheTetons

Pass this along to him.

r/college • comment
2 points • Stanley_224

Finish this and go work 50k+ a year

you are welcome

r/SeriousConversation • comment
2 points • bereal511

It’s funny how our previous ways of being can show up when we’re stressed or put under pressure. I know, the regression can be jarring.

I don’t know if this has any practical value, as I don’t know your temperament, but would you consider upgrading your skill set to be more marketable before you lose your job?

Google recently released their free certification program for IT entry level support staff. I think it’s 8 to 10 hours of training per week for 8 months:

r/findapath • comment
2 points • zzzerocool

Now that you mention a helpdesk position, what do you think about this google-developed course: ?

I saw that a few weeks ago, seemed right up my alley. It's not free and it's not directly from a community college or university, so I'm a bit wary. How many employers are really going to respect an online certificate from a non-college?

Also, by certs, are there particular ones I should try to earn? I know my local community college offers a bunch of them, but if I take one I'm just taking a shot in the dark.

r/sysadmin • comment
2 points • IAmTheChaosMonkey

Files go onto file server, served to network drives on the PCs. Easiest way to do it, long-term.

You've already got AD, so I don't see why you wouldn't. Make sure you're license-compliant. I believe there is a tier at which AD is free, like 25 people. Beyond that, make sure you get everything in writing and that you read it carefully.

And certs are always good, if only as a check box on an application form. Automated resume screeners can be configured to just delete resumes without any. The Google cert is gaining a lot of traction. Even if you have experience and some of it will be old news to you, the last two chapters by themselves are worth it. Study for Microsoft certs, as you need to catch up, but don't necessarily take them.

r/ScrewBoredom • post
2 points • TheG-What
Are you bored at your computer? Why not get certified in IT through Google?
r/sysadmin • comment
2 points • mindscale

coursera has a IT tech cert designed by google

r/personalfinance • comment
2 points • BenKen01

Just want to make sure you see this. I am another one with no degree that took associate level classes and did the grinding from help desk scrub on up to a career in IT (Network Engineering for me, but you can go in lots of directions). I worked in bars and restaurants until I was 30.

A+ is good for resumes but it’s actually a shit cert for being good at actual help desk work (most certs are). HR doesn’t know that so they see A+ and you get through initial resume screening, but you’re a gamer, you want to be the best, right? That’s what gets you up to the next level anyway, grinding to be the best.

So go ahead and do A+ but also check this out, I’ve never taken it since it’s brand new, but it’s gotta be better, designed by google to get people started in IT. Google IT Support Professional Certificate Specialization

r/hardware • comment
5 points • GeospatialDaryl

I very much recommend this Coursera from Google : It covers basic hardware, OS, and network infrastructure and provides a great ground floor for IT.


r/AskTechnology • comment
2 points • kingbob2

Google just announced an IT support class they made

Might be one piece of learning to help along the way.

And you should at least learn a little coding of HTML/CSS. Just a little understanding of how that stuff works can go a long ways.

r/ITCareerQuestions • comment
2 points • VellDarksbane

Yeah, in your shoes, I'd snag the CCNA or MSCA: Server2016, then start job hunting in earnest. I know you said hobbies are tough for you, but having a homelab setup could help as well, since you could keep those skills fresh.

I don't know how useful the Google Cert course will be, but I plan on taking a look tomorrow, it might be a good stepping stone for you, especially since it supposedly will be getting people who complete it in contact with some larger companies, including Google themselves.

r/mexico • post
11 points • MevalemadresWey
¡HELP! Busco trabajo en call center o remoto.

Hola gente bonita y no tan bonita de esta sub.

Busco sus sugerencias y su consejo.

Quiero conseguir un trabajo de customer service rep o tech support (nivel junior, entry o novato o como sea que le llamen), de preferencia desde casa. He explorado ya varias opciones en Indeed, Computrabajo y algunas otras recomendaciones que he encontrado en r/WorkOnline. Me gusta trabajar desde casa pero no me cierro a la posibilidad de ir a un edificio y convivir con otros seres humanos; me resultaría interesante ya que en 10 años no lo he hecho.

Tengo experiencia de customer service rep de alguna vez que trabajé en Teletech hace 15 años y recuerdo que apoyábamos a los clientes con un tech support exageradamente básico. Así que decidí ponerme a hacer algo básico para comenzar y estoy conversando diario con canadienses a través de Skype para mejorar mi inglés (tengo 633 en TOEFL pero no he practicado desde hace mucho) y estoy practicando todos los días dos horas en teclado mecánico para aumentar mi velocidad de mecanografía. Por otro lado, leyendo en la subreddit que mencioné antes me encontré con la certificación de Google como profesional de IT y consideré que sería una buena inversión para acercarme a mi objetivo. Estoy seguro de que no es la panacea pero varios de los reviews que leí indican cosas buenas.

Adicionalmente, he leído sobre otras certificaciones y aunque no comprendo del todo lo que son algunas, me parecieron también interesantes y es aquí donde pido su consejo: ¿qué sugerencias tendrían para mi que pudieran aproximarme más a la meta que tengo de conseguir un trabajo como CSR o Tech Support Agent remoto o en un call center aquí en México?

Las otras certificaciones sobre las que leí son compTIA A+; las dos más básicas de CISCO y nada más. Encontré los Diplomados de técnico en varias cosas de Capacítate para el empleo de Fundación Slim y como son gratuitos, pensé que no estarían de más tomarlos y tener un pequeño apoyo en el currículum.

Bueno, si alguien sí llegó hasta este punto, agradezco la atención; con toda honestidad mi meta no es muy ambiciosa pero me interesa porque ofrece una vaga certeza laboral y dado que mi carrera original nunca me dió trabajo y ser emprendedor ya me tiene hasta los huevos, considero que sería prudente tener un empleo de base que pague cuentas y colegiatura de la chilpayata y me proporcione el espacio para estudiar a mi ritmo temas más interesantes.

Les agradezco de antemano el tiempo que dedican a la lectura de este mensaje y más aún sus sugerencias o hasta correctivos si es que consideran que estoy medio pendejón.

r/cscareerquestions • comment
2 points • University_Freshman

I have a question real quick.


I am college student who went to a super expensive college and realized during the second semester that I can't afford to go to this college and I'm currently working to pay of my debt so that I can get my transcripts released. Currently I'm looking to add things to my resume. My question is how valuable are things like the Google IT Support Professional Certificate or any of the courses on that site? Additionally, are there any certifications I should be aiming for? My resume is completely blank and I just want to start adding stuff to it before i return to college (a cheaper college) to finish my bachelors.

r/technology • comment
2 points • notickeynoworky

I googled it and found this as the top result: Program

r/ITCareerQuestions • comment
2 points • jojo_dancer

Learn scripting / basic programming (PowerShell, Python, Bash, SQL, etc) and get comfortable with using libraries/modules and interacting with APIs.

Learn source control (e.g. Git). Even if you're just using it locally (i.e. not putting it on Github), checking in your code often will help avoid the issue of "I changed something and it broke, now I can't figure out what I originally I did to get it working in the first place".

Once you get beyond basic/intermediate systems/network administration, you'll find there's lots of manual tasks that you can automate away. It's also handy when you're working with multiple types of systems and you need them to somehow interact with each other (often it's data format or protocol manipulation). A little custom script or application can be the "glue" that allows this interaction to happen at all. Not to mention w/ DevOps being the new(ish?) hotness, most platforms and applications have APIs to allow for inter-connectivity and automation.

Getting this skill early on will save you tons of time if you're in this for the long haul. Over the years IT tools and platforms will continue to change, and I guarantee no intermediate/advanced sysadmin ever said:

> Learning scripting / programming fundamentals was a total waste of my time...there was always a utility/tool to do everything I needed, and if not, there was always someone around to make it for me.

With that out of the way, there's other good advice in this post saying to figure out if you even want to pursue this field. If you have a spare computer sitting around, you can run a hypervisor (e.g. VMware ESXi, Proxmox) and learn to set up various things. /r/homelab has a lot of people that do this, and if you're not sure what all you can run (or what you want to run), /r/selfhosted can give you a pretty good range of software. Note that while hosting your own services most likely won't be a 1-to-1 of what business will be hosting (you're probably not going to run an ERP system at home for fun), you'll get experience with overall application / system setup, networking, upgrade processes, general troubleshooting, etc.

If you end up finding the above interesting, the Google IT Support Professional Certificate Course shows some promise (note that it's brand new this year). By the time you figure out if you even like IT, servers, programming, etc, this course should have been around long enough that you'll be able to find feedback about it.

Otherwise you can find tons of free beginner/intermediate tutorials for whatever you find interesting.